PRPC-8.2.2-354 - Operator:Unauthenticated or not available
New Installation of PRPC-8.2.2-354 using tomcat/docker. Unable to login to Pega platform using [email protected].
Error:
There has been an issue; please consult your system administrator
Status:fail
Operator:Unauthenticated or not available
Node:No ID available
On Startup - see attachment for details
On Page reload - see attachment for details
com.pega.pegarules.pub.PRRuntimeException: Error including section 'pyChangePassword' on page 'pyOperPage' of class 'Data-Admin-Operator-ID'.
Caused by: java.lang.NoClassDefFoundError: java.awt.Toolkit
***Moderator Edit-Vidyaranjan: Updated Platform Capability***
Accepted Solution
Updated: 28 Aug 2020 10:31 EDT
Shield Consulting Solutions
US
Kevin,
The pega docker container (below) seemed to work where the tomcat one had issues. Thank you very much for checking back on this thread.
https://hub.docker.com/r/pegasystems/pega
Pegasystems Inc.
US
looks like your base tomcat image has some issues linking awt library, can you try this from pega: https://hub.docker.com/r/pegasystems/tomcat
Shield Consulting Solutions
US
Updated compose file with pegasystems/tomcat. Fired up a new instance on a new database install. Same result.On reload the page turns blank and the browser header says "Change Password". Logs attached.
version: '3.5'
services:
pega:
container_name: pega
#image: tomcat:latest
image: pegasystems/tomcat:latest
...
...
# docker image ls -a
REPOSITORY TAG IMAGE ID CREATED SIZE
pegasystems/tomcat latest fecdc4fdc13f 3 months ago 221MB
Shield Consulting Solutions
US
Unfortunately, I am getting the same result even with "-DNodeType=WebUser" specified. The prweb.war file I am using is from the 116404_Pega_822.zip media.
# ps -ef | grep [N]odeType
root 1 0 99 13:24 ? 00:25:01 /opt/java/openjdk/bin/java -Djava.util.logging.config.file=/usr/local/tomcat/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.awt.headless=true -Xms4096m -Xmx8192m -Djava.security.egd=file:///dev/urandom -DNodeType=WebUser -Djdk.tls.ephemeralDHKeySize=2048 -Djava.protocol.handler.pkgs=org.apache.catalina.webresources -Dorg.apache.catalina.security.SecurityListener.UMASK=0027 -Dignore.endorsed.dirs= -classpath /usr/local/tomcat/bin/bootstrap.jar:/usr/local/tomcat/bin/tomcat-juli.jar -Dcatalina.base=/usr/local/tomcat -Dcatalina.home=/usr/local/tomcat -Djava.io.tmpdir=/usr/local/tomcat/temp org.apache.catalina.startup.Bootstrap start
For the other system if I startup pega on tomcat (non-docker), connect to the database I can login and change the password. Thereafter when I startup pega docker again I can login and see dev studio. However, if I switch to admin studio I get the following error:
There has been an issue; please consult your system administrator
Status:fail
Operator:Unauthenticated or not available
Node:No ID available
Updated: 28 Aug 2020 10:31 EDT
Pegasystems Inc.
US
Very strange indeed, could be the OS is missing some libraries, but we have been using this image without any issues, check this link (the last answer) - maybe you can give it try by installing missing libraries in your docker image: https://askubuntu.com/questions/674579/libawt-xawt-so-libxext-so-6-cannot-open-shared-object-file-no-such-file-or-di
Also, can you try this image which already has prweb.war baked in: https://hub.docker.com/r/pegasystems/pega
Shield Consulting Solutions
US
# curl -s http://$(hostname -i):8080/prweb/PRRestService/monitor/pingservice/ping | python -m json.tool
{
"health": [
{
"last_reported_time": "2019-10-07T17:51:51.900Z",
"status": "success",
"test_name": "HTML-Stream-Check"
},
{
"last_reported_time": "2019-10-07T17:51:51.900Z",
"status": "success",
"test_name": "Streamservice-Check"
}
],
"node_id": "xxxxxxxxxxxxxxxxxxxxxxxxxxx",
"node_type": [
"WebUser",
"BackgroundProcessing",
"Search",
"Stream"
],
"state": "healthy"
}
Accepted Solution
Updated: 28 Aug 2020 10:31 EDT
Shield Consulting Solutions
US
Kevin,
The pega docker container (below) seemed to work where the tomcat one had issues. Thank you very much for checking back on this thread.
https://hub.docker.com/r/pegasystems/pega