Question
Virtusa
US
Last activity: 16 Jul 2019 2:33 EDT
Exposing Service Email to external applications
Hi ,
Can we expose service email to external applications ? like how we do service-rest .
Thanks.
Pegasystems Inc.
US
A mail server is a very complex application that involves tight security and only "speaks" certain protocols such as SMTP and POP3 or IMAP.
What are you wanting external applications to do?
Do you want them to send SMTP email messages that a mail server captures, you then use a Pega Email Listener + Service to pull those messages?
With some luck (and hours of time) you can get Apache's open source, java-based, James mail server working, https://james.apache.org/.
Virtusa
US
Hi Lee ,
Currently we are using Email listener and Email service along with Email channel with Natural language processing to categorize the incoming email and call external system API to send the categorization results performed by the Email Channel , now our client is asking instead of Pega calling external API to if we can develop a service to provide the categorization results . so we are trying to explore ways to expose the service email .
one way is to a develop a REST api with input parameters same as the service email and attachment parameters and call the same activity which service email calls .