Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Ankesh Kumar (AnkeshK8)
Vodafone Group Public Ltd Company

Vodafone Group Public Ltd Company
IN
AnkeshK8 Member since 2019 9 posts
Vodafone Group Public Ltd Company
Posted: Jun 28, 2019
Last activity: Jul 1, 2019
Posted: 28 Jun 2019 5:53 EDT
Last activity: 1 Jul 2019 4:40 EDT
Closed

Unable to Query VBD

Summary

Error displays on running campaigns due to the inability to query Visual Business Director (VBD)

ERROR

ERROR - Unable to query VBD: null

Steps to follow

1)Schedule a Multi-Channel Campaign

Root Cause

Issue occurs due to data corruption in VBD

Solutions Attempted :

We have changed the Duration of Start date and end date to 1 month, so that number of records will get reduced, and VBD can able to handle the load. But still we are getting the same error in logs. Can anyone suggest altenate solutions please ?

To see attachments, please log in.
DevOps

Posted: 5 years ago
Posted: 1 Jul 2019 4:40 EDT
Ankesh Kumar (AnkeshK8)
Vodafone Group Public Ltd Company

Vodafone Group Public Ltd Company
IN

Hi Kevin,

Thank you for your response. I have gone through the above link, but whether it is advisable to keep the Start Date of Actuals DataSource to a future date in Production environment ?, and if we are changing it to future date then we cannot fetch the records to display in VBD right ?

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice