Unauthenticated screen - can we log occurrence to track and quantify the issue
We have agents who receive the "pega unautheticated" purple screen. See attachment. Is there a way to log when this occurs to quantify the issue?
Pegasystems Inc.
US
Hi,
The first thing I would check is the PegaRULES log, to see if any corresponding errors show up for that user around the time the issue occurred. Do you see anything there?
I'd also recommend seeing if the users remember exactly what they were doing at that time, to try to establish a pattern. Are you aware of any pattern to when this occurs?
Hope this helps,
-Kurt
Cox Communications
US
We haven't been able to discern any pattern yet. It may be that multiple browser sessions are open. We're working with our tier 1 help desk to try and triage that piece. we had seen some entries in PegaRULES-Security however it doesn't seem to completely correlate to the number of reported occurrences. We're trying to see if we can quantify the experience.