Question

Cognizant technology solutions
IN
Last activity: 8 Apr 2020 13:13 EDT
pxCoveredCountOpen value minus by"1" if child case re-opens
A parent case has two child cases, one child was resolved so pxCoveredCountOpen shows "1".
A parent case has two child cases, one child was resolved so pxCoveredCountOpen shows "1". If this child case re-opens then pxCoveredCountOpen becomes "0".
Suggest me to handle this situation : pxCoveredCountOpen shoud show "1" eventhough child case re-open.