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Question

 Adarsha M (Adarsha_Mohan)
Wipro
Senior Consultant
Wipro
IN
Adarsha_Mohan Member since 2013 9 posts
Wipro
Posted: Apr 12, 2019
Last activity: Apr 15, 2019
Posted: 12 Apr 2019 7:56 EDT
Last activity: 15 Apr 2019 15:40 EDT
Closed

Excel sheet generated from report is not attached to mail

hi All,

we were using PEGA 7.1.6 version and recently our it got updated to 8.2.1v. in our application we have configured one agent which will run once in a day. in this agent activity we are calling report definition and result is exported to excel. this exported excel sheet is sent as attachment in a email.

this functionality was working fine in PEGA 7.1.6 version. but once PEGA upgradation happened, we are receiving only email without any attachement. (Excel sheet with exported data).

we are using the activity 'pxRetrieveReportData' to retrieve the report data and 'pzRDExportWrapper' to export the data.

please let us know if any workaround is available.

Thanks,

Adarsh

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Posted: 5 years ago
Posted: 12 Apr 2019 11:28 EDT
Mahesh Midthuru (Mahesh Midthuru)
PEGA
Senior Principal Application Engineer, Customer Service Digital
Pegasystems Inc.
US

Hi Adarsh,

Could you run the activity standalone and test the behavior to make sure that the activity is working as designed. If you are not able to generate the excel file in the email even while running the activity standalone then you can trace and check for any errors in the tracer or pegarules log.

Hope this might help you to troubleshoot it further.

Regards,

Mahesh M

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Posted: 5 years ago
Posted: 15 Apr 2019 1:25 EDT
Adarsha M (Adarsha_Mohan)
Wipro
Senior Consultant
Wipro
IN

hi mahesh,

Thanks for your reply.

we did tracing also by running activity alone and we didnt find any error or exception. all steps are executed successfully and mail also sent.

but one thing we observed that, when we run activity standalone, we are getting the report download option on run window. but this report data (excel file) is not attaching to the mail.

 

Thanks

Adarsh

 

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Posted: 5 years ago
Posted: 15 Apr 2019 15:40 EDT
Mahesh Midthuru (Mahesh Midthuru)
PEGA
Senior Principal Application Engineer, Customer Service Digital
Pegasystems Inc.
US

Thanks for your tests and updating us the observed behavior. As you are not able to see any errors in the tracer or pega logs, the code doesn't seems to be breaking. As the attachment of the report definition is not being attached to the email you might need to look into the attachment specific code in your tracer log to understand the current behavior in 8.2.1. Is it possible to share the screenshots of your use case along with the tracer log enabled with Stream rules?

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