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Question

 Devendra Pawar (Pawar)
Siemens

Siemens
Pawar Member since 2022 29 posts
Siemens
Posted: Apr 9, 2019
Last activity: May 29, 2020
Posted: 9 Apr 2019 5:29 EDT
Last activity: 29 May 2020 0:28 EDT
Closed
Solved

Queue Processor is not able to take the lock on work case

Unable to take the lock on cases from queue processor.

Please find the error message -<pxException>com.pega.dsm.dnode.impl.dataflow.asyncexecutor.QueueProcessorException: Lock could not be acquired on instance <<pzinskey>> for QueueProcessor DeleteWorkObject with message edf20d83-d49d-4a27-84d4-f80d01b98750

Queue Type - Dedicated Delayed Time has set into the flow before background process and pass to queue.

PFA configuration details.

 

 

 

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Pega Platform 8.1.2
Low-Code App Development
Dev/Designer Studio
Case Management

Posted: 5 years ago
Posted: 9 Apr 2019 6:32 EDT
Kevin Zheng (KevinZheng_GCS)
PEGA
Director, Technical Support
Pegasystems Inc.
US

Can you turn on the debug log for the OOTB log category as follows (Admin Studio) - and share the log, also share the broken item xml from the Admin Studio>>Resources>> Queue Processor page?

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