Question
Caprus IT Inc
US
Last activity: 20 Nov 2018 13:16 EST
SLA Item Stuck in "Processing"
Hi Guys,
I have configured an SLA to reach goal in 2 min. When the assignment is reached, we have the SLA item in the processing queue. It stays there forever with Attempts as 0. Following are the things I have ensured:
1. Access Group on Requestor Type.
2. Access Group on Agent.
3. Remove all stale SLA Items and retest.
4. Able to trace the event, it stops every time at step 2 of worklock Activity.
5. No information in logs.
Attached the screenshots, any suggestions appreciated.
***Edited by Moderator Marissa to update platform capability tags****
Pegasystems Inc.
US
It is strange that it just hangs on the Obj-Open-by-Handle in WorkLock without any errors. When you look at Param.workHandle in the trace, is it correct? Are you able to run a test activity and open the work object successfully using WorkLock?
Caprus IT Inc
US
Yes...I was able to get the parameters and open the work object without any issues. All these cases are waiting in a workbasket that is not available to user. So chances of locking issue is minimal.
Pegasystems Inc.
US
You could try queueing up one item and then turning on LockManagerImpl and DatabaseImpl logging before running the ServiceLevelEvents agent. See if that shows anything helpful in the log.
com.pega.pegarules.data.internal.access.LockManagerImpl
com.pega.pegarules.data.internal.access.DatabaseImpl