Version 7.2.2 - current class in Pega Academy. Pull down menu unresponsive in Exercise system.
Section 3: Optimizing the Customer Value in the Call Center
Practicing what you learned lab - 1st lab in the Course...
1. I reserved and opened the cloud instance as directed.
2. Logged in successfully using the "cacsr"/"install" username password as directed.
3. Click "New" to create incoming call as directed in the Detailed Steps section. Result: The "Demo Screen Pops" (next step according to the directions) menu choice does not respond (I have actually had this happen in other labs but did not place a post about it).
Any advice on why this menu choice is ignoring my click? Other menu choices work, just not the one I need. I have logged in/out a few times with no change. I am currently trying to figure out how to restart the virtual machine if that is possible while I await a response...
Pegasystems Inc.
US
Nevermind - this seems to have been a problem with the Browser (Chrome).
Seems to work fine with Internet Explorer. Suggest adding an additional note of caution (maybe there is one, but I did not see it) to students if browser compatibility is something that needs to be watched for....
Pegasystems Inc.
US
Further browser issues???
Exercise: Testing the Offer Replacement, Detailed Steps. Part 2: Import the two offers to the strategy canvas.
Instruction: Right click anywhere on the strategy canvas.
Result: Right click in Internet Explorer: The standard browser options appear showing "Select all", "Print", and "Read aloud".
Result: Right click on Chrome: The standard browser options appear showing "Back", "Forward", "Save As..", "Print" (et cetera)...
Question: Am I missing some browser setting in order to allow the Pega application to override the standard browser right-click functions or something else I can do?
I can not continue with the labs at this point - will skip and return if resolution is discovered in a reasonable timeframe.
Pegasystems Inc.
NL
Hi Jeff
There is a certain browser setting that prevents pop-ups. Please go through this thread for details. Although the issue you are facing seems different, it might help.
Regards
Guru