Question
Pegasystems Inc.
NL
Last activity: 16 Jan 2018 11:13 EST
Detailed Pega Platform Change log of 7.3.1 to compare 7.1.7
Hi,
We are planning for upgrade to our Pega platform from 7.1.7 to 7.3.1 due to Microsoft Office support of the 717.
As we plan for the upgrade, we sometimes see very unexpected behaviour on out 717 platform.
This unexpected issue may vary and totally cannot repeat itself in request manner. We cannot reproduce them in neither our Dev, Test or Production systems.
Hi,
We are planning for upgrade to our Pega platform from 7.1.7 to 7.3.1 due to Microsoft Office support of the 717.
As we plan for the upgrade, we sometimes see very unexpected behaviour on out 717 platform.
This unexpected issue may vary and totally cannot repeat itself in request manner. We cannot reproduce them in neither our Dev, Test or Production systems.
Sometimes an expression returns true, sometime the content of the mail may change or the different (again, almost impossible) code may run on the system.
As these topics are very hard to reproduce and understand, I would like to ask you If we have any improvements on the following areas (please consider only the Pega part, we will upgrade the JVM version, Application servers and the OS as well. As all these items may affect the system stability, I am considering only If we have anything on Pega)
* Rule Resolution
* Cache Management
* Memory management
or any other low level improvements.
Thank you
King Regards
Updated: 16 Jan 2018 11:13 EST
EPAM Systems, Inc.
ES
Hi,
Thanks for posting on PSC.
You could filter out the enhancement or improved feature available in Pega 7.3.1 by category, refer this post:-
https://pdn.pega.com/release-notes?version=24996&topic=0
Resolved issue from prior Pega 7.3.1 version:-https://pdn.pega.com/release-notes?version=24996&topic=0
New Features in Pega 7.3.1:-https://collaborate.pega.com/question/pega-731-agents
Pega 7.3.1 focuses on improving customer engagement and employee productivity by extending its Intelligent Virtual Assistant capabilities to email. Pega Intelligent Virtual Assistant for Email allows organizations to effectively read, route, and respond to inbound emails for more efficient and personalized customer service. Key features include:
Hi,
Thanks for posting on PSC.
You could filter out the enhancement or improved feature available in Pega 7.3.1 by category, refer this post:-
https://pdn.pega.com/release-notes?version=24996&topic=0
Resolved issue from prior Pega 7.3.1 version:-https://pdn.pega.com/release-notes?version=24996&topic=0
New Features in Pega 7.3.1:-https://collaborate.pega.com/question/pega-731-agents
Pega 7.3.1 focuses on improving customer engagement and employee productivity by extending its Intelligent Virtual Assistant capabilities to email. Pega Intelligent Virtual Assistant for Email allows organizations to effectively read, route, and respond to inbound emails for more efficient and personalized customer service. Key features include:
- Natural Language Processing (NLP) that detects intent and relevant information from incoming emails and automates the categorization, routing, and case processing.
- Automatic population of case fields, and automatic creation or updating of a case, for example, a change of address request.
- Grouping of different email accounts for management by creating a shared configuration in an email channel.
- Fast, AI-assisted triaging and learning to continuously improve the prediction of the appropriate routing and case type.
Hope it gives you information about all the latest feature in Pega 7.3.1.
Regards,
Asif