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Question

 anand Khambete (anandK5023)
Infosys
BE
anandK5023 Member since 2017 3 posts
Posted: Dec 10, 2017
Last activity: Feb 28, 2019
Posted: 10 Dec 2017 15:29 EST
Last activity: 28 Feb 2019 13:32 EST
Closed

Pega chat supporting multiple language for system messages

Can Pega chat( Rel 7.3.1) supports multiple language ( Dutch , French, English) for system messages.

For e.g. - For a french queue the offline message ( Chat is not available) should be possible to set in French. Similar to the queues configured for multiple language to support for customer facing sites.



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Pega Customer Service

Posted: 6 years ago
Posted: 11 Dec 2017 11:26 EST
Scott Sieper (sieps) Senior CRM Product Manager, Insurance
Pegasystems Inc.
US

Hello,

The off hour's behavior and Agents not available messages can be updated for each queue in the "Edit Chat Queue" area.  However, many systems messages are english only at this time.  You can find this also refereenced in the Pega Customer Service implementation guide for 7.31.  We do have a roadmap feature to allow business users the ability to change and update the messages and localize the messages within our roadmap.  

Thanks.

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