Question
HCL
NL
Last activity: 27 Nov 2018 3:56 EST
Is there any OOTB rule to Cancel a case eventhough its resolved
Hi All,
We have to cancel the cases , even though those are resolved. for this do we have any OOTB rule, if yes please tell me.
***Updated by moderator: Lochan to add Categories***
**Moderation Team has archived post**
This post has been archived for educational purposes. Contents and links will no longer be updated. If you have the same/similar question, please write a new post.
Accepted Solution
Pegasystems Inc.
IN
As shared by SekharReddy
"pyInvokeForceWithdraw activity helps us to cancel the case"
Thanks!
BUPA
AU
In Pega, Cancel is another form of Resolving a case with a different pyStatusWork value. You can use pxForceCaseClose OOTB activity to cancel a case or you can call UpdateStatus activity to update the work status.
Virtusa Consulting UK
GB
Hi,
It is not advised to update the resolved cases. You can probably explain the business scenario here, and the people here will provide you the necessary support.
One of the options would be to call the UpdateStatus activity and pass the parameter as "Cancelled". You will also need to make sure that the history of the cases is getting updated correctly. You might need to call the History-Add method in your activity.