ProblemFlow_NoRoutingInformation
Hi Team,
when we are working on case we got below error
The flow WorkCase of type WorkCase
has encountered a problem on step Assignment6
ProblemFlow_NoRoutingInformation.
Product Version : V7.1.9
Please let us know how to resolve this issue.
We found related article https://pdn.pega.com/support-articles/routing-information-does-not-work-approval-step
Regards,
Vishnu
Pegasystems Inc.
FR
Hello,
I think you can have this error message if the router is working with a property or a parameter which for some reason has been populated with the correct OperatorID or WorkBasket name.
Can you trace it and check.
Capgemini
IN
This happens when the routing information in an assignment is wrong. May be the operator to which the work is routed does not exist or workbasket does not exist.
From the history work table you will know the last step it ran. Then you need to find out which assignment is going to come next and is there any router on that assignment. Then you have an issue on that router. May be it is not returning proper parameter or returning some id which does not exist.
-Saikat