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Question

 Laswitsch Costa (Laswitsch)
Paraná Banco SA

Paraná Banco SA
BR
Laswitsch Member since 2016 5 posts
Paraná Banco SA
Posted: Apr 4, 2017
Last activity: Apr 6, 2017
Posted: 4 Apr 2017 10:38 EDT
Last activity: 6 Apr 2017 10:18 EDT
Closed
Solved

How to report the duration time from each Step within Stages?

Hello everybody,


I'm in need to create an report that capture and shows the time spent on each STEP for a given STAGE, but I'm not aware of any in-box report solution already avaliable into PEGA, nor which function, class or property can be used in this case.

Does it can be done by calling directly a function, activity or property, or do I need to calculate it somehow?

Thanks in advance
Las

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Case Management
Reporting

Accepted Solution

Posted: 8 years ago
Posted: 4 Apr 2017 16:11 EDT
Laswitsch Costa (Laswitsch)
Paraná Banco SA

Paraná Banco SA
BR

Hi all,

 

What I've found so far was:

Searching by the field mentioned ".pxAssignmentElapsedTime", found the report (also mentioned previously) below
Report Definition: "Task Duration Drill Down"
    (CL)History-Work- 
    (ID)pyTaskDurationDrillDown
        (FIELD)Work-.pyID ==> ID do case
        (FIELD).pyPerformer ==> who performed the action
        (FIELD).pxTaskElapsedTime ==> total time duration of the STEP
        (FIELD).pxTimeCreated ==> the start date/time of the STEP

Fields added for test purposes:
        (FIELD).pxAssignmentElapsedTime ==> total time of the step in seconds
        (FIELD).pyTaskName ==> Give a task name **
        (FIELD).pyPerformActionTime ==> looks like a time in seconds (and the same value of "pyPerformTaskTime" and "pyPerformAssignmentTime"), but didn't understand what this time represents
        (FIELD).pyPerformTaskTime ==> looks like a time in seconds (and the same value of "pyPerformActionTime" and "pyPerformAssignmentTime"), but didn't understand what this time represents
        (FIELD).pyPerformAssignmentTime ==> looks like a time in seconds (and the same value of "pyPerformTaskTime" and "pyPerformActionTime"), but didn't understand what this time represents

Show More

Hi all,

 

What I've found so far was:

Searching by the field mentioned ".pxAssignmentElapsedTime", found the report (also mentioned previously) below
Report Definition: "Task Duration Drill Down"
    (CL)History-Work- 
    (ID)pyTaskDurationDrillDown
        (FIELD)Work-.pyID ==> ID do case
        (FIELD).pyPerformer ==> who performed the action
        (FIELD).pxTaskElapsedTime ==> total time duration of the STEP
        (FIELD).pxTimeCreated ==> the start date/time of the STEP

Fields added for test purposes:
        (FIELD).pxAssignmentElapsedTime ==> total time of the step in seconds
        (FIELD).pyTaskName ==> Give a task name **
        (FIELD).pyPerformActionTime ==> looks like a time in seconds (and the same value of "pyPerformTaskTime" and "pyPerformAssignmentTime"), but didn't understand what this time represents
        (FIELD).pyPerformTaskTime ==> looks like a time in seconds (and the same value of "pyPerformActionTime" and "pyPerformAssignmentTime"), but didn't understand what this time represents
        (FIELD).pyPerformAssignmentTime ==> looks like a time in seconds (and the same value of "pyPerformTaskTime" and "pyPerformActionTime"), but didn't understand what this time represents


With those info, and work on OOTB report, but if possible would like to understando these fields above (pyPerformAssignmentTime , pyPerformTaskTime and pyPerformActionTime).


Also, to see some of the reports ready-to-use from PEGA, we can go to the :

  • Portal Manager (mentioned previously), but it has only some reports, not all of them.
  • (LEFT MENU) RECORDS > REPORTS > REPORT DEFINITION: it will give to you all the reports within PEGA

Now I have enough to proper starts a solution as asked by the customer.

Please feel free to add any info regards this subject and conclusion as well.

PS.: I'm using PEGA 7.2.1 - Personal Edition

Thanks in advance
Las


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Posted: 8 years ago
Posted: 4 Apr 2017 12:14 EDT
Shanthini Charles (ShanthiniC)
Techmahindra

Techmahindra
IN

Hello Las,

We have some OOTB reports which can get the case duration time such as pyTaskDurationDrillDown

However you can include a new property .pxAssignmentElapsedTime to get the duration of the assignments.

Please try and let us know.

Regards,

Shanthini Charles

 

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Posted: 8 years ago
Posted: 4 Apr 2017 14:14 EDT
Laswitsch Costa (Laswitsch)
Paraná Banco SA

Paraná Banco SA
BR

Hello all,

Firstly, thanks @AkshaySinha and @Shanthini_Charles, for your help.
I also found, with help, the way to get hands on the reports avaliable on PEGA. They can be found under both ways below:

PORTAL MANAGER > REPORTS > CASE METRICS > TIME PER STAGE

Actually looking for the Reports itself (class/report definition) to check how is it done, and your advise guys gave a clue about how it can be done.
 

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Accepted Solution

Posted: 8 years ago
Posted: 4 Apr 2017 16:11 EDT
Laswitsch Costa (Laswitsch)
Paraná Banco SA

Paraná Banco SA
BR

Hi all,

 

What I've found so far was:

Searching by the field mentioned ".pxAssignmentElapsedTime", found the report (also mentioned previously) below
Report Definition: "Task Duration Drill Down"
    (CL)History-Work- 
    (ID)pyTaskDurationDrillDown
        (FIELD)Work-.pyID ==> ID do case
        (FIELD).pyPerformer ==> who performed the action
        (FIELD).pxTaskElapsedTime ==> total time duration of the STEP
        (FIELD).pxTimeCreated ==> the start date/time of the STEP

Fields added for test purposes:
        (FIELD).pxAssignmentElapsedTime ==> total time of the step in seconds
        (FIELD).pyTaskName ==> Give a task name **
        (FIELD).pyPerformActionTime ==> looks like a time in seconds (and the same value of "pyPerformTaskTime" and "pyPerformAssignmentTime"), but didn't understand what this time represents
        (FIELD).pyPerformTaskTime ==> looks like a time in seconds (and the same value of "pyPerformActionTime" and "pyPerformAssignmentTime"), but didn't understand what this time represents
        (FIELD).pyPerformAssignmentTime ==> looks like a time in seconds (and the same value of "pyPerformTaskTime" and "pyPerformActionTime"), but didn't understand what this time represents

Show More

Hi all,

 

What I've found so far was:

Searching by the field mentioned ".pxAssignmentElapsedTime", found the report (also mentioned previously) below
Report Definition: "Task Duration Drill Down"
    (CL)History-Work- 
    (ID)pyTaskDurationDrillDown
        (FIELD)Work-.pyID ==> ID do case
        (FIELD).pyPerformer ==> who performed the action
        (FIELD).pxTaskElapsedTime ==> total time duration of the STEP
        (FIELD).pxTimeCreated ==> the start date/time of the STEP

Fields added for test purposes:
        (FIELD).pxAssignmentElapsedTime ==> total time of the step in seconds
        (FIELD).pyTaskName ==> Give a task name **
        (FIELD).pyPerformActionTime ==> looks like a time in seconds (and the same value of "pyPerformTaskTime" and "pyPerformAssignmentTime"), but didn't understand what this time represents
        (FIELD).pyPerformTaskTime ==> looks like a time in seconds (and the same value of "pyPerformActionTime" and "pyPerformAssignmentTime"), but didn't understand what this time represents
        (FIELD).pyPerformAssignmentTime ==> looks like a time in seconds (and the same value of "pyPerformTaskTime" and "pyPerformActionTime"), but didn't understand what this time represents


With those info, and work on OOTB report, but if possible would like to understando these fields above (pyPerformAssignmentTime , pyPerformTaskTime and pyPerformActionTime).


Also, to see some of the reports ready-to-use from PEGA, we can go to the :

  • Portal Manager (mentioned previously), but it has only some reports, not all of them.
  • (LEFT MENU) RECORDS > REPORTS > REPORT DEFINITION: it will give to you all the reports within PEGA

Now I have enough to proper starts a solution as asked by the customer.

Please feel free to add any info regards this subject and conclusion as well.

PS.: I'm using PEGA 7.2.1 - Personal Edition

Thanks in advance
Las


Show Less
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