Question
Unable to create Onboarding case in exercise of SAE 7.2
I am unable to create the Onboarding case type in the exercise of SAE 7.2. As I am giving the name in the case name value field, it is showing an error. Attached is a screenshot of the same.
***Moderator Edit: Vidyaranjan| Moved thread from PSC to Pega Academy***
Accepted Solution
Please check the application rule. You might be having a certain stale class rule which once existed when you added that rule to the case&data tab of the application but then you have removed that case type. This change didn't reflect on the class rule. So during a new casetype addition to the Application rule, it validated the existing class rules / case type and giving out an exception saying invalid class name.
Find the stale class rule and remove the rule. Resave the application rule once and then try to add the new case type to the applicaiton.
Let us know if it helps.
Regards,
Ratan Balaji.
Accepted Solution
Please check the application rule. You might be having a certain stale class rule which once existed when you added that rule to the case&data tab of the application but then you have removed that case type. This change didn't reflect on the class rule. So during a new casetype addition to the Application rule, it validated the existing class rules / case type and giving out an exception saying invalid class name.
Find the stale class rule and remove the rule. Resave the application rule once and then try to add the new case type to the applicaiton.
Let us know if it helps.
Regards,
Ratan Balaji.
Hi Sukanya,
Please check if your operator's access group is mapped to Applicationname:Administrators as below?
1)open your operator
2)check if it is mapped to yourapplicationname:administrators
3)logoff and relogin
I think this should work, as i faced the similar error earlier.