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Question

 Salman Bin Saleem (SalmanB9)
ValueLabs
Salman Bin Saleem
ValueLabs
SA
SalmanB9 Member since 2013 12 posts
ValueLabs
Posted: Dec 12, 2016
Last activity: Dec 28, 2016
Posted: 12 Dec 2016 2:11 EST
Last activity: 28 Dec 2016 8:20 EST
Closed
Solved

SLA not executing properly.

Can anyone explain me, with screenshots, how to configure Service Level Agreements for Assignemnt level and for work object?

I have been trying to execute them, but neither Escalation activity is getting executed nor Urgency is set. 

Also, please let me know how to trace SLA rules. I tried this by turning off Pega-Procom agent, delaying it and starting it again and tracing the Requestor created, but this is not helpful.

***Moderator Edit: Vidyaranjan| Updated Categories***

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Case Management

Posted: 8 years ago
Posted: 12 Dec 2016 2:54 EST
Bala Nagendra Babu Devaguptapu (BalaNagendra)
Areteans

Areteans
IN

HI Salman,

Please check below help link for setting a goal and deadline for an Assignment and for a Case,

https://community.pega.com/sites/default/files/help_v721/case%20management/process-modeler/assignment/cm-setting-goal-and-deadline-for-assignment-tsk.htm

https://community.pega.com/sites/default/files/help_v721/case%20management/case-designer/case-wide-properties/service-level-agreement/cm-setting-goals-deadlines-in-case-designer-tsk.htm

Also,

Refer below links to know the process to trace SLA,

https://collaborate.pega.com/question/how-trace-sla

Others can comment.

Thanks,

Bala

 

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Posted: 8 years ago
Posted: 13 Dec 2016 8:34 EST
Harsha Vardhan Paruchuri (Harsha Paruchuri)
Incessant Technologies

Incessant Technologies
GB

can you check in the broken queue items aswell?

You can also check the instances to system-queue-servicelevel and check whether there is an entry for yours.

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