Question
Tata Consultancy Services
IN
Last activity: 4 Oct 2018 13:54 EDT
Need Help to resolve - ProblemFlow_WorklistOpenFail Adminstrator@pega
Hi,
I am trying the excerise given for the System Architect Essentials 7.2.
I got the below error , when I tried enabling " Email correspondence" , when a step is not approved by the approver.
Could someone help me to resolve this issue.Please
Error : ProblemFlow_WorklistOpenFail Adminstrator@pega
**Moderation Team has archived post**
This post has been archived for educational purposes. Contents and links will no longer be updated. If you have the same/similar question, please write a new post.
Accepted Solution
Anamata
NL
I ran into the same problem. Apperently this is a bug in the 7.2 version of Pega and is resolved in 7.2.1. However, 7.2.1. isn't deployed yet to the Academy environment. Hopefully the fix is deployed soon.
Pegasystems Inc.
US
Hello,
Do you still require assistance with this question? If so I'd be glad to find the correct SME to help. Please let me know.
-Maryrita Styer
Community Manager
GE Healthcare
US
Yes, it seems that many people attempting to follow the exercise are encountering this problem.
I am working through System Architect Essentials (7.2) -> Managing case life cycle exceptions -> Exercise: Controlling stage transitions using the Approve/Reject step
Pegasystems Inc.
IN
As mentioned in one of the responses about changing the manager for the default@TGB workgroup to Admin@TGB, the problem of stuck routings is gone. But that is not the root cause of the problem. After changing the workgroup manager, all the approval assignments now getting routed to Administrator. The primary problem still is that the routing is not able to locate the Manager@TGB operator and thereby routing it to the manager of the workgroup. Can we have someone from the exercise development team or an SME look at this and figure out what is wrong with the routing? The Manager@TGB operator is very much available in the system and is selectable at design time.
Pegasystems Inc.
US
CSC
GB
Hi Maryrita,
Even i am facing this issue and getting error as below when my case gets routed to "Approval" Process as part of Expense Report Case type under 7.2 CSA exercise system:
Unable to open assignee's Data-Admin-Operator-ID record [email protected].
In the audit of the work object/case, system is saying "This assignment has been reassigned to Operator [email protected], as Manager@TGB is unavailable". The same issue happens if i route work object to any oprerator ID. But i could see, all these operator ID exist in the system.
Hi Maryrita,
Even i am facing this issue and getting error as below when my case gets routed to "Approval" Process as part of Expense Report Case type under 7.2 CSA exercise system:
Unable to open assignee's Data-Admin-Operator-ID record [email protected].
In the audit of the work object/case, system is saying "This assignment has been reassigned to Operator [email protected], as Manager@TGB is unavailable". The same issue happens if i route work object to any oprerator ID. But i could see, all these operator ID exist in the system.
.I am not able to proceed because of the same.
Thanks.
Hoffmann-La Roche
PL
Hello,
I suppose that you don't need solution anymore but maybe it will be useful for any other who will face the same issue in the future and will look for it in pdn.
Why you are getting the error in audit log like "This assignment has been reassigned to Operator [email protected], as Manager@TGB is unavailable"? Is clearly explain under below link but maybe not directly ;) .
https://community.pega.com/support/support-articles/workflow-fails-error-step-assignment63
Hello,
I suppose that you don't need solution anymore but maybe it will be useful for any other who will face the same issue in the future and will look for it in pdn.
Why you are getting the error in audit log like "This assignment has been reassigned to Operator [email protected], as Manager@TGB is unavailable"? Is clearly explain under below link but maybe not directly ;) .
https://community.pega.com/support/support-articles/workflow-fails-error-step-assignment63
The thing is that in this exercise you have to assign your case to particular operator which has some specified working hours e.g 8am - 4pm from Monday to Friday. I suppose that you were do your tests (online training practice exercise) outside these hours, I mean at the evening, weekend or different time zone that is assigned for Manager@TGB user in PEGA. This has resulted that when you had created your test case the Manager@TGB was beyond his working hours so PEGA according to the logic described in the link above, reassigned the case to the WorkGroup Manager. A workaround I used is to create a custom calendar with 24H working hours and assign it to this operator. After that you can do your on-line training anytime you want and your cases should be assigned to the operators which you expected. :) Have fun!
Best regards,
Dominik
Redflex Traffic Systems
AU
Thanks Dominic,
that explains why case was trying to cascade to Administrator. Your suggestion fixed it. But additionally, work was failing to cascade to Administrator because of the config error reported by HarishRAdama (HarishRAdama March 12, 2017 - 12:46am). So thank you both.
Accepted Solution
Anamata
NL
I ran into the same problem. Apperently this is a bug in the 7.2 version of Pega and is resolved in 7.2.1. However, 7.2.1. isn't deployed yet to the Academy environment. Hopefully the fix is deployed soon.
AIG
US
This is a bug in the instance.
Do the below to fix this issue -
- Open the Work Group Instance "default@TGB. (Navigation: Designer Studio - Records - Organization - Work Group)
- Check the value for "Manager" field. It should be [email protected] and error symbol may be shown against it.
- Change the "Manager" value to "admin@TGB".
Philips Healthcare
This easiest way to resolve this is to change the the default calendar times as suggested by DominikR.
- I switched to the Designer Studio
- Click Records
- Unfold Organization
- Click Operator ID
- Select Director
- Select the Work tab
- In the Scheduling section open the Calendar
- Make Saturday's and Sunday's also business days
- Change Start to 000000
- Change End to 235959
- Repeat the same for Manager
Once you have done this you can work on the exercises using these Operator ID any time you want.
Pegasystems Inc.
US
Don
Since you have replied to a thread with a number of different issues can you please explain what exactly your issue is? What case are you working on? What issue are you facing? Any screen shots you can provide would be most helpful.
Sean
Pega Academy Self Study Support Team
Infosys Ltd
IN
I also faced same problem.
This easiest way to resolve this is to change the default calendar times as suggested by DominikR.
- I switched to the Designer Studio
- Click Records
- Unfold Organization (Right click on Organization)
- Click Operator ID
- Select Director
- Select the Work tab
- In the Scheduling section open the Calendar
- Make Saturday's and Sunday's also business days
- Change Start to 000000
- Change End to 235959
- Repeat the same for Manager
Once you have done this you can work on the exercises any time you want.
Chennai Institute Of Techonology
IN
Case:
It is due to the US time line. It is a default setting. Because the US people will work at the working days(week days). So when we run the stages the weekend days it shows the error.
Solve:
Go to records-> Organisation->Operator id->author@TGB->Work update date & time, mark sat and sun, also enter the same value in the both the records.