Unable to save the section post installing HFIX-24334
Unable to save a simple section with a checkbox (with caption ) post installing HFIX-24334 in 63sp1 . Please create a SR if necessary.
Accepted Solution
Pegasystems Inc.
HK
Clearing cache and restarting the server was done post installing the hotfix. It seems that the issue is with the image reference . If the image was not present in the same context (ruleset ) the section does not save. Once this was corrected we were able to save the section. However the errors seen on the section are misleading.
Pegasystems Inc.
IN
Hi Binod,
Since this is an issue that occured after installed the HFix, would you consider reopening the SR from which you obtained the HFix?
It also be OK if you want to continue troubleshooting it here with the other community members!
Regards,
Lochan | Community Moderator | Pegasystems Inc.
Infosys
AU
Lochana,
This is an existing hfix. However the hfix provided earlier was incomplete though it might have fixed the issue then. Now when we install this , we are unable to save sections with the configuration as in the attached document. The SR that was created was only to provide the hfix and not for the issue since we were able to locate an existing HFIX from support article . Need a quick response on this, since the HFIX is incomplete.
Pegasystems Inc.
IN
Hi Binod,
I can see there is additional steps to perform post installing this HFIX
As changes are in RUF, clear assemble cache and restart the server after installing the hotfix
Please let me know , have you tried with clearing the assemble caches or not.
Thank you
Accepted Solution
Pegasystems Inc.
HK
Clearing cache and restarting the server was done post installing the hotfix. It seems that the issue is with the image reference . If the image was not present in the same context (ruleset ) the section does not save. Once this was corrected we were able to save the section. However the errors seen on the section are misleading.