Question
TATA Consultancy Services Ltd
US
Last activity: 17 Jul 2017 16:34 EDT
How do you customize the application link to include the Workflow ID?
How to customize the application link which is used in correspondence, to include the workflow id, so that users can direclty open the workflows on clicking it instead of the landing page.
***Updated by moderator: Marissa to close post***
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Accepted Solution
Pegasystems
US
In my correspondence I have the following text:
To enroll in the additional "Critical Illness" coverage, complete the health questionnaire by clicking on this link:
<%="<<WOPublicURL>> <%="\">"%><<pyID>>
.
The WOPublicURL is a property which value is set using getPublicLinkURL(),
See more info on this help page:
How To Implement Directed Web Access
https://community.pega.com/sites/default/files/help_v71/procomhelpmain.htm
TATA Consultancy Services Ltd
US
Thank you Marc.. I used the ootb correspondence fragment rule 'worklink' in the correspondence rule, and it also worked as expected to open a work object directly.
Pegasystems Inc.
US
I'm trying to do the same (open WO from link in an email). But the problem I have is that the work object opens outside the portal and so some of the skin components are not included in the harness. Is there a way to open the work object inside the default access group's portal?
Pegasystems Inc.
US
This PDN article helps, but still is not optimal as the work object is not opened within the user's portal.
https://community.pega.com/support/support-articles/when-case-open-notify-url-look-and-feel-not-good