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Question

 abdul qaadir (abdulq95)
JP Morgan

JP Morgan
US
abdulq95 Member since 2014 21 posts
JP Morgan
Posted: Jan 15, 2016
Last activity: Jan 27, 2016
Posted: 15 Jan 2016 1:33 EST
Last activity: 27 Jan 2016 8:20 EST
Closed

PRPC62sp2: file upload above 15 MB throws "500 Internal Server error"

Hi Team,

User has a requirement of attaching file upto 50MB.

We have set the same in PRConfig.xml (initialization/maximumfileuploadsizemb). However when user uploads a document above 15MB he observes  "500 Internal server error".

Does any one have idea on this?

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Posted: 8 years ago
Updated: 8 years ago
Posted: 15 Jan 2016 8:03 EST
Updated: 15 Jan 2016 8:04 EST
Chris Koyl (ChrisKoyl)
PEGA
Senior Fellow, Technical Support, Runtime Engine
Pegasystems Inc.
US

Hi Abdul,

There could be limits imposed by layers before PRPC,  Web Server or Web Application server. For example the WebSphere IHS Web Server has a setting PostSizeLimit  in the plug-in configuration that will limit the file upload size.

--Chris

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Posted: 8 years ago
Updated: 8 years ago
Posted: 16 Jan 2016 14:41 EST
Updated: 16 Jan 2016 14:46 EST
abdul qaadir (abdulq95)
JP Morgan

JP Morgan
US

Hi Mallav,

I'm doing great. Hope things are fine with you as well.

Thanks for you suggestion. It actually was a nice point. I tried attaching the file of 25 MB on UI I could observe "Internal server error" however when I closed and reopened the work object the file was attached to the WO.

Attaching the fiddler trace for reference.

Is there a browser session time out we can tweak in PRPC? If yes please help me with the same.

Thanks in advance !!

Note: This is a siteminder enabled environment. !

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