Jumping to a defined step of a defined stage through an activity
Hello Guys,
Is there a way to jump to a defined step of a defined stage through an activity?
We need to migrate data to Pega related to a specified step in the middle of the flow and we are facing issues reaching this step directly. Can you please advise?
Thanks in advance,
Rosy
Message was edited by: Lochan to add Category
Accepted Solution
Pegasystems
US
In your assignment shape properties, you'll see under the "what else can I do" part, there's the option to give a ticket name.
Then later, in a uility shape, you can call the "SetTicket" activity and specify that ticket name. This allows you to effectively do a "goto" from one place to another. /Eric
Pegasystems Inc.
IN
Hi Rosy, Good morning!
following spike options may help...
- raising ticket after changing the stage.
- referring to assignment insKeys to issue Open assignment by handle
- RULE-OBJ-ACTIVITY WORK- GOTOPREVIOUSTASK or JumpToTask
- having Allowed Whens enabled on each assignment to skip the step so as to jump to particular assignment in specific stage
- [newAssignPage.<CurrentTaskName> matches with jump to assignment name].
- customization of PerformDefaults to learn the assignment name might needed.
Please share your thoughts/comments, Thank you!
psahukaru
Salame
Hi Phani Sahukaru,
Can you please give me more details about option 1: "raising ticket after changing the stage" as I'm not familiar with it?
Thanks in advance,
Rosy
Pegasystems Inc.
IN
Hi
Can you please check these PDN discussions if that can be of any help ?
Accepted Solution
Pegasystems
US
In your assignment shape properties, you'll see under the "what else can I do" part, there's the option to give a ticket name.
Then later, in a uility shape, you can call the "SetTicket" activity and specify that ticket name. This allows you to effectively do a "goto" from one place to another. /Eric
Salame
Hello Eric Osman,
I have a stage containing 2 steps. On the first step, I have put a ticket called "SkipStepFlow" and I expect to jump to the 2nd step when I run the flow. But, I'm still at 1st step. Is there something missing?
Thanks a lot,
Rosy
Pegasystems
US
You mentioned your ticket but not the call to "SetTicket". (If any of you know a more formal way to jump to a ticket than by calling that SetTicket activity, please speak up). /Eric
Updated: 17 Mar 2016 5:06 EDT
Salame
Thank you Eric Osman for your quick response. However, this didn't work. I don't know if I'm missing something.
Please find below in details my scenario.
- I have a case called "TestCase2" containing a stage called "Case qualification" . This stage have 2 steps: Assign and Acknowledge.
- My requirement is to jump to Acknowledge step directly. So, I mentioned a ticket called "SkipStepFlow" at this shape as per below:
- In my activity, I called this ticket using SetTicket:
Thank you Eric Osman for your quick response. However, this didn't work. I don't know if I'm missing something.
Please find below in details my scenario.
- I have a case called "TestCase2" containing a stage called "Case qualification" . This stage have 2 steps: Assign and Acknowledge.
- My requirement is to jump to Acknowledge step directly. So, I mentioned a ticket called "SkipStepFlow" at this shape as per below:
- In my activity, I called this ticket using SetTicket:
- I have run this activity, and I refresh object "C-32", but, it didn't jump to Acknowledge. It remains in Assign. Am I doing something wrong?
Thanks in advance,
Rosy
Pegasystems
US
Hi.
I'm not quite clear about how you "run this activity" and what "refresh" has to do with it.
I suggest that your activity that calls "SetTicket" be put in a utility shape in your flow logic at the place where you want to jump back to the ticket.
/Eric