Question
AIG
US
Last activity: 19 Jul 2018 15:22 EDT
Pega Knowledge management - How to add attachments to a KM Arcticle
Hi Can someone help me understand how can we add an attachment to a Knowledge management Article in Pega 7.1.9??
***Edited by Moderator Marissa to update platform capability tags***
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Accepted Solution
Pegasystems Inc.
US
HFix-27420 (file attachments) and HFix-27544 (web link attachments) fixed the issue.
AIG
US
Vijay, I am trying to find any way to attach a document to a KM article.
so i am trying to upload a file thru pega pulse "File" tab and under it it will show a check box to attach to article...like "[] Attach to KC-11" article.
even if i check that, i dont see the attachment when i open the article again.
let me know if you need further details..
Pegasystems Inc.
US
Hello Venu,
Are you still having trouble with this? If I understand it correctly, you are trying to use the out of the box PegaPulse File tab and it appears to be working, but you can't see the file. If you run with tracer and database interactions turned on, can you see it being written to the database? If you look in the DB, can you confirm it's there? If the data is being saved, then I'd focus on why it's not being displayed (if you refresh the attachments, does it look in the same table? Is it getting the correct results on the clipboard, but failing to show them?), if it's not, I'd try and understand in what way the pulse isn't saving.
Thanks,
Mike
Pegasystems Inc.
US
SR-A22767 will address this issue. The issue is reproduced in house and I am currently working with SME on it. A HFix will be issued soon.
Customer's environment: CS 7.1.4 on Pega 7.1.9.
Pega Knowledge v7.14 comes as part of the Customer Service application v7.1.4.
Accepted Solution
Pegasystems Inc.
US
HFix-27420 (file attachments) and HFix-27544 (web link attachments) fixed the issue.
Pegasystems Inc.
IN
Hello!
Here's the Support Article which was created as a result of this SR - SA-23525
Please raise an SR with Pega Support to get this HFix - Raising Support Requests for Hotfixes now made easy!
Regards,
Lochan | Community Moderator | Pegasystems Inc.