Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Discussion

 Chakri Payyavula (ChakriP8) Accenture Chakri Payyavula
Accenture
US
ChakriP8 Member since 2014 65 posts
Accenture
Posted: Jul 19, 2020
Last activity: Jul 20, 2020
Posted: 19 Jul 2020 18:50 EDT
Last activity: 20 Jul 2020 7:50 EDT
Closed

Work Group and Mapping Operators Authorization

I wanted to ask members and get a discussion going on the best practices regarding Work Group and Work Queue mapping (how and why) to Operators after Login i.e after the operator has been authenticated and authorized.

At the current time I am working at an organization that has set up an outside Authentication and Authorization model for my PEGA Application. Once an operator has been successfully authenticated by an external service, that operator is authorized to use my PEGA Application by getting a set of 'tokens' from this external service.

Can some one guide me on HOW to map the authorization tokens (most likely SAML metadata) received to existing/current WorkGroups and WorkQueus inside PEGA and what are the best practices related to this functionality.

 

Work Group Mapping

***Edited by Moderator: Pallavi to update platform capability tags***  

To see attachments, please log in.
Pega Platform 8.3.1 Case Management Security Financial Services Senior System Architect

Related content:

Related content has not currently been identified for this post.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice