Discussion Abhiraj Gupta (abhiraj) Coforge Senior Software Engineer Coforge IN View Profile abhiraj Member since 2018 2 posts Coforge Posted: Mar 30, 2023 Last activity: Mar 30, 2023 Posted: 30 Mar 2023 6:52 EDT Last activity: 30 Mar 2023 8:25 EDT Update SLA/Timer/Wait due to wait shape on a case. Report View translated message We have a case (say, CaseA) where we are putting it on hold by routing it into a WB for a certain period of time, for which we have used a wait shape in the flow. Now, due to certain actions by the user in another case (say, case B), the waiting time on CaseA has to change. I have used the below approach to achieve this. Let me know if you have any other suggestions. I have created an activity (to make it reusable) in which: 1. Open CaseA & update .pxFlow(RoutingToWorkBasket_Flow).pxAssignDeadTime with the new time. 2. Open CaseA related Assign-WorkBasket instance (w.r.t WB mentioned in wait shape) and update .pxDeadlineTime with the new time 3. Get AssignWB.pxRefQueueKey (same assign-Wb instance from step 2) and set a param Param.SystemSLAQueueKey ="SYSTEM-QUEUE-SERVICELEVEL "+AssignWB.pxRefQueueKey 4. Open instance of System-Queue-ServiceLevel using Param.SystemSLAQueueKey as pzInsKey and update .pyMinimumDateTimeForProcessing with the new time. Pega Platform 8.8.1 Case Management System Administration Developer Knowledge Share Reply Like (0) Share Share this page Facebook Twitter LinkedIn Email Copy link Copying... Copied!