Rahul

As there are many ways to configure subcases, would you be so kind to reply with images of your configuration of the subcases?  I think we will be in a better position to assist you if you provide us this vital information.

Thanks,

Sean

Pega Academy Support Team

Hii,

Thanks Sean for the response.Here are few screen shots to explain my problem.

This is my main Case which includes two subcases i.e IT Department in Stage College Details and CS Department in Stage College Policies:

This is the configuration of my CS Department subcase:

This the the configuration for my IT Department subcase:

When I am running the case only CS Department subcase is routed through whereas if I am having both the IT Department and CS  Department kept in the same stage in that order IT Department subcase is routed.

Please provide me with your valuable suggestions  to resolve this problem .

Thanks and Regards,

Rahul Nair

Rahul

Direct Message me if you would like to set up a screen share.  Based upon the screenshots you should be seeing your IT Department subcase process and then you should move into the second stage.  From there you may/should have multiple subcases created for the CSDepartment.  It would be interesting to note what the case looks like as it moves through the processes and as I am not able to see that I am requesting a screen share.

Let me know if that works for you,

Sean

Pega Academy Support Team

Is there a way you can track the subcase status from within the master case. For example in your case when you trigger the sub case for IT department, that step will show as completed irrespective of what happens to the subcase correct? Instead can I show that step as open till the actual sub case is completed?

Also, did we resolve the original issue that is mentioned here? Please advise. What was the root cause of the same