Applies to: Customer Engagement Blueprint Import feature on Customer Decision Hub 24.2. For more information please visit Customer Engagement Blueprint. 

Problem: The system asks you to map items in the Business structure (i.e Business Issues and Groups) that should not be in the Blueprint. You can confirm the Blueprint should not have these when reviewing the downloaded Excel file. 

Root cause: The initial release of Pega Customer Engagement Blueprint Import selects all available Issues and Groups in the file. A subsequent release of the Blueprint feature on Pega.com began identifying Issues and Groups that are disabled. However, the Import feature ignores this flag and shows all available Issues and Groups.

Workaround 1: This issue occurs in Blueprints where the users returns to the Setup step and removes Products, Services or Outcomes. The system retains the previous values and flags them as disabled. You can avoid this problem by recreating the Blueprint with only the Products, Services and Outcomes you wish to export. 

Workaround 2: If you need to retain your Blueprint, then you can modify some rules in Pega to skip disabled Products, Services, and Outcomes. Private edit two data transforms per the instructions below before importing the Blueprint file. This will skip disabled Issues and Groups. 

Solution: This issue will be resolved in a future release of Pega Blueprint. 

Instructions:

1. Private edit the Data Transform mzMapTaxanomy which applies to PegaCDH-Data-Import.

2. Add steps 1.1.4 and 1.1.5.4 as shown in the image below.

3. Save.

4. Private edit the Data Transform mzPrepareIssueGroupList which applies to PegaMKT-Work-Ops-Import.

5. Add steps (and sub-step) 2.1 and 2.4.1 as shown below.

6. Save.

You should now see only the Issues and Groups that are enabled.