Discussion
CTSH
CA
Last activity: 22 May 2015 1:19 EDT
PRPC SMA FREQUENT TIMEOUT ISSUE
PRPC SMA FREQUENT TIMEOUT ISSUE
Short Description - SMA gets timed out very frequently
Long Description -
This is one of the areas where almost all of our PEGA Developers have sought after a solution. They want the SMA Application to be available for a longer period of time during analysis and development. But the SMA Application generally gets timed out very frequently.
Test Scenario - SMA Time-Out
GENERAL
|
# |
Scenario |
Observation(s) |
Time-out Frequency |
Remarks |
|
1 |
SMA on a single IE Instance |
SMA is not affected. |
30 Minutes |
This behaviour is NORMAL |
|
2 |
SMA on a single IE Instance with non-PRPC Nodes |
SMA is not affected. |
30 Minutes |
This behaviour is NORMAL |
|
3 |
2 IE Tabs - SMA + PRPC( SMA URL is Open/No Login to Node+ Login to PRPC) |
SMA is affected |
< 2 Minutes |
Developers are getting affected significantly |
|
4 |
2 IE Tabs - SMA + PRPC( SMA URL is Open/Login to Node+ Login to PRPC) |
SMA is affected |
< 2 Minutes |
Developers are getting affected significantly |
|
5 |
2 IE Tabs - SMA + PRPC( SMA URL is Open/Login to Node+ No Login to PRPC) |
SMA is not affected |
30 Minutes |
This behaviour is NORMAL |
|
6 |
SMA is launched from PRPC Window |
SMA is affected |
< 2 Minutes |
Developers are getting affected significantly |
|
7 |
SMA is opened in a Private Browsing Session |
SMA is not affected. |
30 Minutes |
This behaviour is NORMAL |
|
8 |
2 IE Instances(Separate Session) - SMA in One + PRPC in another(user logged on) |
SMA is affected |
< 2 Minutes |
Developers are getting affected significantly |
|
9 |
2 IE Instances(Separate Session) - SMA in One + PRPC in another(user NOT logged on) |
SMA is not affected |
30 Minutes |
This behaviour is NORMAL |
|
10 |
PRPC on FireFox(Logged on/Not Logged On) + SMA on IE( SMA is only IE Compatible) |
SMA is not affected. |
30 Minutes |
This behaviour is NORMAL |
Tests are conducted to see to validate any differences in behavior when users try to login as a developer user vs. end user
TEST WITH PEGA OOTB USER IDs:
|
# |
Scenario |
Test IDs for PRPC Login |
Observation(s) |
|
1 |
2 IE Tabs - SMA + PRPC( SMA URL is Open/No Login to Node+ Login to PRPC) |
PegaCTIDeveloper |
SMA is affected |
|
2 |
2 IE Tabs - SMA + PRPC( SMA URL is Open/Login to Node+ Login to PRPC) |
PegaCTIDeveloper |
SMA is affected |
|
3 |
SMA is launched from PRPC Window |
PegaCTIDeveloper |
SMA is affected |
|
4 |
2 IE Instances(Separate Session) - SMA in One + PRPC in another(user logged on) |
PegaCTIDeveloper |
SMA is affected |
TEST WITH CUSTOM USER IDs (OMNI)
|
# |
Scenario |
Test IDs for PRPC Login |
Observation(s) |
|
1 |
2 IE Tabs - SMA + PRPC( SMA URL is Open/No Login to Node+ Login to PRPC) |
Test_User1 |
SMA is affected |
|
2 |
2 IE Tabs - SMA + PRPC( SMA URL is Open/Login to Node+ Login to PRPC) |
Test_User1 |
SMA is affected |
|
3 |
SMA is launched from PRPC Window |
Test_User1 |
SMA is affected |
|
4 |
2 IE Instances(Separate Session) - SMA in One + PRPC in another(user logged on) |
Test_User1 |
SMA is affected |
Root Cause Analysis:
- This issue is replicated in all the environments irrespective of the types (Dev, QA, UAT, STG and Prod). SMA and PRPC are showing the issues when together.
- SMA is set to time-out after 30 mins.
- Users trying to login on a PRPC node on the same browser new session (separate window or same window another tab) disrupt the existing PRPC Cookie and killing the existing SMA session.
- When we are using IE and logoff of a PRPC session it clears all http headers for security for all IE processes sharing the session.
Suggested Solution(s):
Please use the SMA Application as per the following Scenario(s):
- SMA on a single IE Instance
- SMA on a single IE Instance with non-PRPC Nodes
- 2 IE Tabs - SMA + PRPC( SMA URL is Open/Login to Node+ No Login to PRPC)
- SMA is opened in a Private Browsing Session
- 2 IE Instances(Separate Session) - SMA in One + PRPC in another(user NOT logged on)
- PRPC on Firefox(Logged on/Not Logged On) + SMA on IE( SMA is only IE Compatible)
