I am excited to announce the small tweaks we’ve been making to Collaboration Center the past few weeks are in advance of an exciting relaunch of the site as our new Pega Support Center!
This re-envisioned site will keep all that is great about Collaboration Center – the fantastic questions, engaging discussions, informative Ask the Expert sessions – and add in new content focused on troubleshooting and self-support.
When the Pega Support Center launches, a new Support Doc content type will be made available for search, along with all of the existing Questions and Discussions posted to date. Support Docs will pull in Troubleshooting Articles previously published on our Doc site, Troubleshooting Videos from the Video Library, user contributed Developer Knowledge Shares, important security advisories, and more; providing you the means to easily search across all of our support knowledgebase on a single site focused on client support.
Pega Support Center will also provide easy access to My Support Portal, My Pega Cloud, and Predictive Diagnostic Cloud for those who use these applications for troubleshooting, self-service, and support.
Circling back to the changes we’ve already made, the most significant you may have noticed is Ideas are no longer listed as a unique content type. Full transparency: In considering the design and updates that would be necessary to refactor Collaboration Center to be a support-centric experience, we decided we wanted the content types to be streamlined and clear in their purpose. With this mindset, we determined that Ideas were somewhat redundant as they essentially duplicated the functionality of Discussions; the latter of which were already being used to share great ideas for everyone to discuss. So, in preparation for Pega Support Center, we converted all of the most recent and most popular Ideas into Discussions and tagged them appropriately. If, in doing so, you had previously submitted an Idea you were particularly fond of and do not see it captured as a Discussion, please let us know using Contact a Moderator and we will help you get it reposted.
With that, let me close on this point: Most of what makes today’s Collaboration Center great will continue to be the foundation of the new Pega Support Center. We have a full staff of community and technical moderators working around the clock to ensure your questions and discussions remain engaging in a safe and friendly environment. To this great team, we are now adding our support writing and video production staff to build upon our already robust library of troubleshooting and self-support content.
And now it will all be available on one site: Pega Support Center – Coming very soon!