Voice AI based system for surveys will reduce operational cost and improve quality of the service or product. AI should be used for end to end survey cycle like preparing questions , taking feedbak , analyzing responses, Giving suggestions to BA and product owner.  AI will be much helpful in surveys to get platform neutral view. Pega CSR should have option to lauch survey in a area or group of members etc.  Insights of the Survey should be shared to top management and business owners.