What Do the Moderators Do?

As Moderators, we have many functionalities that you might not even be aware of. Here are a few:

• We keep track of your questions that have not received a reply and reach out to teams and individuals inside Pega, to help you.
• If you haven’t marked your post with an Accepted Solution, we reach out to you to ensure you have received your answer or to check if you still need help.
• We check your posts to make sure you aren’t accidentally sharing any proprietary information. (See my post on privacy.)
• We add tags to your posts to give them more visibility that help you receive the right response.
• We write Discussion posts to help you with features in the Pega Support Center and Pega Support.
• We set up Ask the Expert sessions so you have the opportunity to speak with Pega Experts on Pega topics.
• We make sure that if you’re requested to post in the Pega Support Center from a Support Case, that we tag your post with that Support Case ID in order to link the work done in the Support Case to the PSC post. And the same if it was requested that you open an Support Case based on troubleshooting from your post. By connecting the Support Case and the PSC post, this helps the Engineers know the troubleshooting that was already done and therefore saves both of you time!

What Should I Contact the Moderators For?

Here are some scenarios where you should contact the Moderators:

• If you still need assistance on a post after a few days of it being live. (We contact you at 7 days of no new replies/comments, but you can contact us after 3 days.)
• If you find an issue with the Pega Support Center
  • Unable to author content
  • Unable to interact with content posted by either yourself or others

How Do I Contact a Member of the Moderation Team?

Please fill out our Contact a Moderator Form found here.

And that’s it! If you need us, we are here and happy to help!