Customers now expect brands to understand them and what they need – always – or they’ll simply move on. Winning companies, like Scotiabank, a leading financial service provider, committed to revolutionizing customer engagement for their customers, are using Artificial Intelligence (AI) as an always-on brain that represents the customer’s priorities across all touch points and decisions. This empowers employees and systems with the intelligent guidance needed to shift from a company-centric focus to customer-centric engagement.

Join us as we discuss the shift:

• FROM siloed channels and interactions TO contextual and relevant experiences across all touch points in the customer journey
• FROM predetermined processes and outcomes TO personalized interactions that adapt in real-time as the situation changes
• FROM managing systems of information TO leveraging systems of insight

Register now