Tune in to hear how leading insurers are harnessing data and using predictive analytics to transform their customer engagement. They are improving retention, growing share of wallet, and driving profitability. Today the insurance industry is undergoing revolutionary change. To survive, insurers must re-imagine their customer experience.
Today’s customer demands increasingly more efficient, personalized customer service that mirrors their experience with digital-native businesses like Amazon or Uber.
Competition for insurers is increasing. Well-funded Insurtech start-ups are not only offering new products, but they are delivering entirely new business models.
The challenge for insurers: How to deliver exceptional, personalized customer service while encumbered with legacy IT systems.