Discussion
Pegasystems Inc.
US
Posted: Aug 7, 2017
Last activity: Aug 7, 2017
Last activity: 7 Aug 2017 14:07 EDT
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Join us as we discuss CSAA: Empowered Through Customer Experience Transformation: Wednesday, August 30, 2017
At Pega, we believe to be Future Empowered, an organization must do three things extremely well:
- Deliver an incredible customer experience
- Be an operational powerhouse
- Remain agile and innovative, even as they scale
The World's 'Most Admired Brands' are Future Empowered because they do all three of these things—not one or two—really well.
In this webinar—part of the Future Empowered Webinar Series— we will discuss:
- Why improving customer experience was a critical business outcome for CSAA
- How unifying the customer experience—from marketing to customer service—drove dramatic business outcomes
- How the use of the right technology and an agile approach—including a focus on DevOps—has accelerated time-to-value