Last activity: 26 Jan 2022 8:14 EST
How to use design thinking for customer experience: Part one
This week on the Pega Community Blog, UX Product Designer Jess Robinson explains why it is necessary to consider how both customers and customer service representatives (CSRs) will engage with your customer service product. Jess explains how you can use design thinking to identify relevant user personas and microjourneys.
Read more here:https://community.pega.com/blog/how-use-design-thinking-customer-experience-part-one
Have you used design thinking to create a seamless user experience? How did you do it? Reply and let us know!