In this session, Tim Odeh and Philip Mann of Pega's 1:1 Customer Engagement Business Excellence team explain what a best practice Governance Board and operational execution team should look like, touching on the roles, teams and interrelations. They dive deeper on the adoption tasks involved in an implementation to help moving client stakeholders from their as-is roles to the best practice setup.
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How to Set Up a Robust Governance and Operational Team
Download the presentation deck and review Q&A from the session (see attachments)