This week on the Pega Community Blog we published the fourth blog post in a five-part series by Director of Business Excellence Tim Odeh (@odeht).
The series covers how to implement a Pega Customer Decision Hub project by following the Pega Express™ delivery approach. In this post on the Build stage in the process, Tim explains what you can configure in Next Best Action Designer and how to do it. Tim covers how to configure the following: taxonomy, engagement policies, constraints, arbitration, and channels.
This post features both screenshots that showcase the steps you'll need to take, as well as helpful resources for community members.