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Synechron Inc.
US
Last activity: 12 Jan 2020 21:51 EST
Exercise System for Senior System Architect is not working v8
Hi Team,
Below exercise system is not working. https://paex26-ap.pegacloud.io/prweb/beEBp4uRVTogorRwSwWqbKQhhojtVn9iMjapeBuCjDW7G62n3GSu1XAJ6APQAn0d*/!STANDARD
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Bradesco Seguros
BR
Hi, i having troble to loggin, i can acess the forum with de same user and pass, mas in the plataform i get information not recognized
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689875000/96a89eee-f2db-4f85-a6aa-6dcf6680da31.jpg?itok=uVg7A4Sn)
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Pegasystems Inc.
US
confirm you are using the login credentials as noted in the exercise?
Eddie
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689979000/4ae59a2f-901b-4c09-ba65-b6f7731c156e.jpg?itok=4lZNpW-N)
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Synechron Inc.
US
Yes, I am using the given credentials. Even I tried with new sessions / other browsers. But still same.
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689979000/4ae59a2f-901b-4c09-ba65-b6f7731c156e.jpg?itok=4lZNpW-N)
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689979000/4ae59a2f-901b-4c09-ba65-b6f7731c156e.jpg?itok=4lZNpW-N)
Synechron Inc.
US
Hi Eddie,
It is near to two days this exercise system is not working. I called to Pega and they mentioned SLA is 48 hours. SLA is near to be crossed. please advise.
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689875000/96a89eee-f2db-4f85-a6aa-6dcf6680da31.jpg?itok=uVg7A4Sn)
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Pegasystems Inc.
US
My recommendation is to reset the exercise system, From the course overview page, click Options, then Reset exercise system.
eddie
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689979000/4ae59a2f-901b-4c09-ba65-b6f7731c156e.jpg?itok=4lZNpW-N)
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Synechron Inc.
US
Hi Eddie,
This fixes the problem; but reset all the work done. But thanks for showing the Reset button :)
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689979000/4ae59a2f-901b-4c09-ba65-b6f7731c156e.jpg?itok=4lZNpW-N)
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Synechron Inc.
US
Hi Eddie,
Now this new exercise system is not working. And I don't have option to reset it. Please advise at the earliest.
https://paex26-ap.pegacloud.io/prweb/beEBp4uRVTogorRwSwWqbKQhhojtVn9iMjapeBuCjDWQ7rgnJGzKP_BmSrMlQlHE*/!STANDARD
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689964000/ec6c178d-5922-430e-a022-ad049f61e69b.png?itok=K6jsrYfY)
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689964000/ec6c178d-5922-430e-a022-ad049f61e69b.png?itok=K6jsrYfY)
Perficient
US
Exercise system build in progress
Exercise system build in progress
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689875000/96a89eee-f2db-4f85-a6aa-6dcf6680da31.jpg?itok=uVg7A4Sn)
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689875000/96a89eee-f2db-4f85-a6aa-6dcf6680da31.jpg?itok=uVg7A4Sn)
Pegasystems Inc.
US
Yes - this is happening, as unfortunate as it is.
I am working on resolving this as quickly as I can.
eddie
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Ernst & Young
US
I am not not able to access the exercise system either, even after resetting it. Please advise. Thank you in advance!
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689979000/4ae59a2f-901b-4c09-ba65-b6f7731c156e.jpg?itok=4lZNpW-N)
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689979000/4ae59a2f-901b-4c09-ba65-b6f7731c156e.jpg?itok=4lZNpW-N)
Synechron Inc.
US
This may work for you.
![](/profiles/pega_profile/modules/pega_user_image/assets/user-icon.png)
![](/profiles/pega_profile/modules/pega_user_image/assets/user-icon.png)
Ernst & Young
US
I should have specified, but my course is the System Architect Essentials, Version 8. The credentials I was given don't work with this, assuming it's a different exercise system. Do you know of a fix for the Essentials course?
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689979000/4ae59a2f-901b-4c09-ba65-b6f7731c156e.jpg?itok=4lZNpW-N)
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/1689979000/4ae59a2f-901b-4c09-ba65-b6f7731c156e.jpg?itok=4lZNpW-N)
Synechron Inc.
US
I believe eddie.jm can help here. For me when I reset it and then used InCognito mode, it started working. Give it a try as well.