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 Nishant Patnaik (NishantP0022)
Incessant Technologies
IN
NishantP0022 Member since 2015 8 posts
Posted: Sep 15, 2015
Last activity: Sep 18, 2015
Posted: 15 Sep 2015 4:23 EDT
Last activity: 18 Sep 2015 14:54 EDT
Closed

Does Pega support EMail ThreadIndex concept

Hi, Currently we are parsing email subject line to get the case id. But there is a requirement that can we use Email Thread Index to implement the same. Please let me know if anyone has any idea about it. Regards, Nishant

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Data Integration

Posted: 9 years ago
Posted: 18 Sep 2015 14:54 EDT
Kalinga Rout (KALINGAROUT)
Maantic
Lead Architect
Maantic
IN

You can parse the Thread-Topic and In-Reply-To Message Header attribute also. But this is also not a fullproof solution as if email gets forwarded multiple times and then comes back these headers might not contain the desired value.

Check the sample service Email "CreateEmailFlow" for reference.

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