Having 2 different colors for different speakers would help in distinction. Agents can easily identify there's a new entry/message if the sound is not present.
Current state: Chat font color is black - which is the same for both Agent and Client.
***Edited by Moderator Marissa to add Capability tags***
***Edited by Moderator Marissa to change Content Type from Idea to Discussion due to Idea content type being deprecated; added Idea specialized tag***