Question
Instellars Global Consulting Private Limited
IN
Last activity: 6 Jan 2025 6:41 EST
Pega CDH - Applicability vs Suppression rules vs Suitability vs Eligibility
Even after revisiting Pega Academy modules, it's quite confusing what is the answer for this question, can someone please answer below question & explain why it is best suited for it.
Eligibility - are very rigid/basic conditions
Applicability - Situational context (not rigid as Eligibility)
Suitability - Less rigid compared to above two.
Suppression rules - contact policy limits.
U+ Bank, a retail bank, follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card. Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?
A. Applicability
B. Suppression rules
C. Suitability
D. Eligibility
Updated: 6 Jan 2025 6:39 EST
HCA Healthcare
US
Instellars Global Consulting Private Limited
IN
@R KThe correct answer is C. Suitability. Suitability rules ensure offers align with a customer's profile and preferences, avoiding irrelevant or lower-value products. In this case, Anna already has a higher-tier card (Premier Rewards), making the new Rewards card less suitable for her. Eligibility rules check basic criteria like age or being a customer, which Anna meets. Applicability rules consider the context, such as the offer’s availability on the channel or region, which is not mentioned as an issue here. Suppression rules handle contact limits, which also don't apply in this scenario. Therefore, Suitability rules likely prevent Anna from seeing the offer because it’s not relevant or beneficial compared to her existing card