Feature Impacted

For issues and incidents related to Agile Studio functionality. 

Feature list:

General
Agile Workbench
Rest API
Story & Specification Syncing
Agile Studio Reports

For issues and incidents related to Automated Testing functionality. 

Feature list:

PegaUnits and Application Quality

Scenario Test

For issues and incidents related to Agents, Job Schedulers and Queue Processors.

Feature list:

Agents
Queue Processors
General
Job Schedulers

For issues and incidents related to Pega Platform Case Management, such as:

You have created a case type for handling customer complaints, and you need to ensure that each complaint is assigned to the correct department for resolution.

Feature list:

Case Lifecycle
Process AI
Case Attachments
Parent/Child (Case Dependency)
Service Level Agreement (SLA)
Bulk Processing
Correspondence
Case History and Auditing
Case Locking
Assignment Notification
Survey/Questionnaire 
Directed Web Access (DWA)
Flow Processing
Flow Design & Flow Actions
Get Next Work
Assignments/Routing
General 
Parse EXCEL 
Case Processing 
Case Lifecycle Management

For issues and incidents related to Pega Collaboration, such as:

You have created a Pulse feed for team members to share updates and collaborate, but you are facing an issue where team members are not receiving notifications for new Pulse items.

Feature list:

Pulse
General
Documents
Spaces
Task
Tags
Association
Recent content
Activity Feed

For issues and incidents related to Communication functionality.

Feature list:

General
Pega Fulfillment Control Center for Communications
Pega Configure Price Quote
Pega Configure Price Quote for Communications
Pega Foundation for Communications

For issues and incidents related to Constellation Deployment.

Feature list:

Constellation Static Service
Constellation Service
Docker / Kubernetes
General
Constellation Messaging Service

For issues and incidents related to Constellation Security.

Feature list:

CORS Errors
SDK Authentication
General
Authentication
Vulnerabilities

For issues and incidents related to Constellation UI.

Feature list:

SDKs (React/Angular/Web Components)
General
Explore Data/Insights
Constellation DX Components
SDK Vulnerabilities
Web Embed
Accessibility
Starter Pack (React/Angular)
View Configuration
UI Authoring
Localization

For issues and incidents related to Pega Customer Decision Hub (CDH) / Marketing.

Feature List:

Stream Service - Embedded
Adaptive Models
Stream Service - External
Data Flows
Data Sets
Event Strategies
Predictive Model
Proposition Filters
Strategies
Visual Business Director (VBD)
Batch
Streaming and Messaging
1:1 Operations Manager
Campaigns
Contact Policies
Next-Best-Action Designer
Real-Time Containers
Volume Constraints
Segments
Revision Management
Context Dictionary Design
Field Marketing
Customer Profile Designer
Campaign Runtime (Outbound)
Multi-Channel Campaign
NBA Studio
Web Treatments
Outbound Campaigns
Customer Journey
Real-Time Events
Database Templates
Context Dictionary Runtime
Segment Runtime
Offer Runtime
Offer Design
Strategy Builder
Segment Design
Business Operations
Upgrade
Data Migration Pipeline
Paid Runtime
Simulation Testing
Email Treatments
NBA Journeys
Offer Eligibility
Kafka Dataset
Decisioning and Analytics
Interaction History
Decision Data Store
IH Summary
Decision Data Store Service
Strategy Design and Execution
Cassandra
Data Sets
Strategy Design
Proposition Filter
Text Analytics
Aggregate Component
VBD Service
Value Finder
Event Strategy
Model Management
Globally Optimized Strategy (GOS)
Adaptive Decision Manager Service
Prediction Studio
Predictive Model
Performance
Adaptive Model Component
Interaction History  Summary Component
Decision Data Component
General
Interaction Portal
CDH Assistant

For issues and incidents related to Pega Customer Service application functionality. This includes any industry-specific functionality in Customer Service for Financial Services, Healthcare, Insurance, or Communications.

Feature list:

Pega Call / CTI
Interaction Portal
Interactions
Pega Chat
Knowledge Management (KM)
Digital Messaging
General

Issues that are typically related to Database;

Feature list:

DB API
General
 

Issues that are typically related to Data Pages, Data Types etc.

Feature list:

Data Modeling
Data Pages
Data Import
General
Data Transforms

For issues and incidents related to Deployment Manager.

Feature List:

Installation and Setup
First Pipeline Setup
Deployment Issues and Jenkins Integration
Query or Feedback

For issues and incidents related to Deployments.

Feature List:

Import Product/Application
Export Product/Application
prpcUtils/prpcServiceUtils/Jenkins
Hotfix Manager
Platform Install/Update/Upgrade/Patch
Platform Docker Install/Upgrade/Update
Platform Helm Install/Upgrade/Update/Patch
Platform Kubernetes (K8S) Install/Upgrade/Update/Patch
Property optimization or Column Population
General

For issues and incidents related to Dev Ops.

Feature List:

Usage Validation Utility (UVU)

For issues and incidents related to DX API.

Feature List:

DX API

For issues and incidents related to Financial Services Application functionality.

Feature list:

General
Pega Client Lifecycle Management
Pega Foundation for Financial Services
Smart Dispute for Issuers
Smart Dispute for Issuers - Visa Compliance Service
Smart Dispute for Issuer - MasterCard Compliance Service
Smart Dispute for Acquirers - Mastercard Compliance Service
Smart Dispute for Issuer - American Express Compliance Service
Smart Dispute for Acquirers - Visa Compliance Service
Smart Dispute for Acquirers
Pega Smart Investigate for Payments
Smart Adjust

For issues and incidents related to HealthCare application functionality.

Feature list:

General 
Pega Foundation for Healthcare
Pega Care Management For Healthcare
Pega Product Composer for Healthcare
Pega Smart Claims Engine for Healthcare
Healthcare Claims Repair Framework
Pega Claims Workstation for Healthcare
Pega Claims Automation Suite

For issues and incidents related to Insurance application functionality.

Feature list:

General
Pega Foundation for Insurance
Pega Claims for Insurance

Issues that are typically related to Pega provided integration features related to Rest, SOAP, Emails, File, JMS, MQs, Repository etc.

Feature list:

REST
SOAP
Data Modeling
Data Pages
Data Import
Email Inbound/Outbound
File Listeners
File & Content Integration
Messaging (JMS/MQ)
General

For issues and incidents related to Life Sciences Application functionality.

Feature list:

General
Pega Foundation for Life Sciences
Pega Pharmacovigilance

For issues and incidents related to Manufacturing application functionality. 

Feature list:

General
Pega Warranty

For issues and incidents related to Pega Mobile applications. This includes areas like Pega Infinity Mobile Clients, Client for Windows, Mobile Full/Delta Synchronization, Large Data Pages etc.

Feature list:

Mobile Build Failure
Offline Mobile/Sync Error
Native Mobile
Pega Client for Windows
Mobile Client Store APIs
General
Mobile Attachments
Mobile Channel/Certificate
Mobile Custom Modules
Mobile Push Notifications
Mobile Authentication/Login

For issues and incidents related to Monitoring / PDC.

Feature list:

PDC Access (via external Single Sign-on)
General (suggest an enhancement)
PDC Notifications
PDC Access (via MSP)
General (other)
PDC Integration (with third party tools)
PDC Access (first time login)
PDC Connectivity for On-Prem Systems
PDC Diagnostic Data

For issues and incidents related to Multi-Channel functionality, typically leveraged with the Pega Customer Service application.

Feature list:

Intelligent Virtual Assistant (Chatbots)
Natural Language Processing (NLP)
Email Bot
Voice AI
General

Feature list:

Pega Field Service
General

For issues and incidents related to Pega Blueprint.

Feature list:

General

For issues and incidents related to Pega GenAI.

Feature list:

Automate - Compose content
Coach
Analyze -  Summarize conversations
Activation and Enabling
Pega GenAI Features
Other
Automate - Train agents
Connect
Gen AI Model Gateway Services
Knowledge Buddy
Autopilot
Analyze - Build Insight
Customer Service GenAI Features
Environment and Connectivity
PremBridge

Feature list:

Cloud Feature
General

For issues and incidents related to Pega Platform App Studio, such as:

You are facing an issue where you are unable to add new fields to the case types.

Feature list:

Decision Rules (Table, Tree, Map Value and When rule)
General
Operator ID Ruleform
Field Value
When Condition Builder
Validate rule form
Case Designer
New application wizard
Rule Record APIs/Rule Management APIs

For issues and incidents related to Pega Designer Studio, such as:

When it comes time to merge the changes from each branch into the main development branch, you are facing an issue where the Pega Branch Merge Wizard is not working as expected, resulting in conflicts and errors.

Feature list:

Developer Studio
Developer Tools
Admin Studio
General
Guardrails & Compliance Score
Rules & Ruleforms
Operator Management
Function Builder
Referencing Rules
Branch Merge Wizard
Checked Out Rules
Class and Rule Refactoring
Delete Ruleset
Merge Rulesets
Recents Explorer

For issues and incidents related to Pega Process Fabric, such as:

You have created a process flow that includes multiple tasks and decision points, but you are facing an issue where the flow is not progressing correctly or is getting stuck at certain points.

Feature list:

General
App Registration Features
App Sync Features
Insights Portal
Unified Worklist Portal
OOTB Pega Client Components

Any and all concerns arising from the use of Pega Process Mining service.

Feature list:

General

For issues and incidents related to Public Sector Application functionality.

Feature list:

General
Pega Certification & Licensing
Pega Government Platform

For issues and incidents involving BIX, report SQL generation, and performance of those components. Also related to legacy reporting capabilities - this includes Report Definition, Report Filters, Sorting/Pagination, Report Browser, Report Categories, Lists and Summaries, Charts, Report Actions, Export to PDF and new Data Insights & Visualization capabilities.

Whether Reporting or Reporting & Insights it is to cover both the legacy and new reporting tools.

Feature list:

Report Execution (Server side)
Function Alias
Legacy Report Definition - list and summary
Report Gadgets & Dashboards Widgets
General
Insights & Visualizations
Report Browser
Report Export to Excel/PDF
Business Intelligence Exchange (BIX)
Report Definition Configuration

For issues regarding Robotics Development Studio Environment, Robotics Automation Development Issues, Robotics Runtime issues, Robotics Citrix and virtualization implementation issues, Robotics product performance Concerns.

Feature list:

Robot Manager
Studio/Runtime/Plugin
General

For issues and incidents related to Sales Automation application functionality. This includes Sales Automation Outlook Integration, Appointments, Opportunities, Leads, etc.

Feature list:

General
Outlook Integration
Appointments
Opportunities
Leads

For issues and incidents related to elastic search indexes as well as the search function itself. Includes incremental indexing, embedded and search service (SRS) issues.

Feature list:

Archival Search and Indexing
Search and Reporting Service (SRS)
Indexing
General

Issues and incidents  that are typically related to Pega Provided security features, including but not limited to Authentication, Authorization, RBAC, ABAC, Access groups, SAML, SSO, Encryption, oAuth, OIDC, CSP, CORS, CSRF Vulnerability, security headers etc.

Feature list:

Authentication
Authorization (RBAC/ABAC/CBAC)
Vulnerabilities
Key and Certificate Management
Security Operations (Encryption/Tokens/Certs)
General

For issues and incidents related to SRS/Search and Reporting deployment.

Feature list:

Helm/Kubernetes/Docker setup

For issues and incidents regarding database connectivity and APIs, caching, rule resolution, session management, and application or web server behaviors.

Also, Incidents that challenge the stability of the Over all System, Infra, Nodes, PODS, Database, other related components hindering consistent business operations.

Feature list:

Performance
Hazelcast / Node Synchronization / Data Pulse
Session Management
Rule Cache and Rule Assembly
Application Servers
Connection Management
Node Classification
Case Archival
Database
General
Auto-populate
BLOB
Declarative
Server Startup
 

For issues and incidents regarding Theme Cosmos.

Feature List:

Update (Version) issues
General
Copy Sharable Link
Go Button
UI Rendering

For issues and incidents related to User Experience. This includes Harnesses, Sections, Layouts, UI Controls (Text Field, Text Area, Rich Text Editor, Button, Auto Complete, Multi Select, Dropdown, DateTime etc), Runtime UI behaviors/errors, UI Actions, UI Events, Accessibility, PDF Generation, Web Mashup (IAC), Basic Access Control (BAC), UI Landing Pages, Localization, Client Browser Performance, Skins and Styles, Modal dialog, Menus, Dirty Check, Validation Errors, Grid, Paragraphs, Session Timer Popups, Theme Cosmos on Pega Infinity (Section based UI) and Constellation UI(React based UI).

Feature list:

UI Performance
Browser Console Error
Basic Access Control (BAC)
Controls
Layouts
Dirty Dialog
Table/Grid Layout
Actions
UI Validation Error
General
UI Authoring (Rule Form - Traditional UI)
Landing Pages
Session Timer
UI Alignment
Web Mashup (IAC)
Refresh Section/Harness
Skin/CSS (Cascading Style Sheet)
Localization
PDF Generation
Runtime UI
Accessibility
Ajax Container

Concerns arising from the use of Pega WorkForce Intelligence, WFI Datacollection, WFI Connectivity, WFI reporting, etc.

Feature list:

General

Concerns arising from the use of WORKS (Legacy Product)

Feature list:

General