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Question

 Chamindika Wickramasinghe (Chamindika W)
Fortrea
Pega System Admin
Fortrea
US
Chamindika W Member since 2015 4 posts
Fortrea
Posted: Sep 4, 2019
Last activity: Sep 6, 2019
Posted: 4 Sep 2019 13:23 EDT
Last activity: 6 Sep 2019 2:23 EDT
Closed

Dose PEGA CALL support CISCO UCCE 12.x?

Hello Team -

Can you please advice whether PEGA CALL 7.2.1 & 8.3 support CISCO UCCE 12.x?

Thank you !

***Moderator Edit-Vidyaranjan: Updated SR details***

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Pega Customer Service
Support Case Exists

Posted: 6 years ago
Posted: 5 Sep 2019 23:26 EDT
Nandita Das (dasn1)
PEGA
Principal Technical Support Engineer, Search and BIX
Pegasystems Inc.
IN

Hi,

From the Pega Call configuration guide (page 24), I can see :

Pega call CTI link engine requires cisco ICM or UCCE version 9.0 or greater.

https://community.pega.com/system/files/pdfs/pega-call-configuration-and-operations-guide-cti-link-engine-cisco-icm-cti-731.pdf

Thank You,

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